As a consumer you have a right to cancel the contract you made with us within 7 working days from the day after you received the goods. To do this you have to let us know in writing to Millichamp and Hall, 7 Priory Avenue, Taunton, TA1 1YD or by email to firstname.lastname@example.org within the 7 days.
Then we will give you a refund of your purchase price, but this will exclude any delivery charges which have been incurred. The refund will occur no later than thirty days after receiving your notice of cancellation. It is your responsibility to return the goods to us promptly, in perfect condition, and, if you are returning by post, this will be at your own cost.
Millichamp and Hall has built its reputation on quality and service to the customer. We believe we produce some of the finest bats available anywhere in the world and our aim as craftsmen is to get the optimum performance out of any cleft of willow that we transform into a cricket bat. We want our customers to be proud of their bats and for quality to be synonymous with the name ‘Millichamp and Hall’.
Willow and cane are natural materials used by Millichamp and Hall in accordance with the laws of the game; these materials naturally deteriorate with use and even with the best preparation, cannot be made impervious to the effects of poor quality balls, mistimed shots, yorkers, excessive tapping, general wear and tear etc. As a result it is impossible for any manufacturer to accurately predict the life expectancy of a cricket bat. Millichamp and Hall bats are warranted for 12 months from the date of purchase. The warranty covers manufacturing and material defects. It excludes damage caused by the use of poor quality balls, mistimed shots/yorkers, tapping and normal wear and tear.
Proof of purchase will be required to support any warranty claim.
Bats returned under warranty will be assessed by the batmakers at M&H. Following assessment, the bat will be either repaired or, if repair is not viable, replaced or part replaced (i.e. a new bat offered at a significantly discounted price) depending on the nature of the damage and its general condition. We pride ourselves on good customer service and we will always try to be fair and reasonable with the customer especially in ‘grey area’ cases. Advice on preparation, maintenance and remedial action should your bat suffer unfortunate damage is supplied with each M&H bat. Please take the trouble to read the advice.
Remember that the team at Millichamp and Hall not only make quality bats, but also provide a comprehensive after-sales service.
Returning a bat for assessment and repair
If you are making a warranty claim and you wish to send your bat back to us then please complete a Bat Return Form – Warranty Claim and return it together with your bat to the address given on the form. For non-warranty work please see Bat Damage, Repairs and Other Services.
Typical Examples of Damage
Shoulder damage occurs when the ball is struck hard on the relatively thin edge at the top of the bat. This can cause splitting of the wood but prompt repair will prevent further splitting and will not impair the bat’s performance.
Surface/edge cracking is common with use. Minor cracking can be sealed with superglue but if the cracking is excessive, the application of a facing and/or fibreglass edging tape may be recommended following repair.
Toe Damage: This can take several forms;
Handle Problems: Handle failure can be caused by material defects or can result from shoulder damage running into the handled region. In all cases the bat has to be rehandled. Sometimes the only effective way of repairing significant shoulder damage is to rehandle the bat even though the handle itself has not failed. Prompt effective repair work can prevent more serious damage (a stitch in time….) so, in the event of damage, the bat should be returned promptly to the retailer for advice. Leaving damage unattended until the bat is beyond repair may be construed as neglect.
Repairs carried out within the Millichamp and Hall 12 month warranty period are free of charge, though there is normally a return post and packing charge. Subsequent repair and servicing is chargeable (see our Bat Damage, Repairs and Other Services section). If you are uncertain about the damage and need advice before sending a bat to us please contact us on 01823327755.
We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations See Bat Preparation, Care and Maintenance.